How we strive to serve you
Our philosophy at The Solar Guys is to provide cutting edge Solar Products and Services for the energy wise public of Queensland. We strive to be at the forefront of progress within the Solar industry and endeavour to deliver a level of professionalism and support unmatched by our competitors.
Our goal is to work with our customers to let them gain “Energy Independence”.
What You Can Expect Of Us
All of our staff undergo a comprehensive training programme when they join the company to ensure they understand that at The Solar Guys, we’re dedicated to ensuring you receive the best possible experience. From the moment you make an enquiry about our Solar Solutions to the time your new Solar System turns on for the first time, we’ll work hard to make sure you get the very best service that you should expect from Queensland’s Solar Warriors.
We Are At Your Service
At The Solar Guys we are committed to providing complete Solar Solutions for both homes and businesses. We believe that we have the very best Solar Hot Water and Solar Power products and see being generous with our knowledge and time as the best way to educate our customers and illustrate the value that we bring.
By specialising in both major components of the Solar Revolution, we consistently help our customers implement complete Energy Independence solutions for now and the future.
We are committed to ensuring that all of our associates use accurate and straight forward methods of communications. This extends to our customers being able to choose how they wish to contact us, meet with us, their preferred method of payment and how any follow up communication after a sale or quote is made.
How You Can Provide Us With Feedback
Our company is always striving to provide the highest level of service and communication, not only with our own customers, but with the wider Solar Community. If a customer or affiliate has any issues or queries to be passed on regarding our service, these can be directed to the Customer Relations Manager in order to be dealt with swiftly and positively within the company. We always welcome constructive criticism from anyone who’s had contact with The Solar Guys.
At The Solar Guys we are committed to upholding the very highest level of privacy for all our customers and suppliers. This includes protecting customers personal information (including phone calls, billing information, onsite property details and other communications) from misuse and loss and from unauthorised access, modification or disclosure.
Full contact details including phone numbers, email addresses, etc. are on our website’s Contact Us page.
THE SOLAR GUYS
PO Box 3225
Darra QLD 4076