Protecting your interests
The Solar Guys are strongly committed to protecting the privacy of personally identifiable information collected about our customers. For the purposes of this Privacy Statement, the word customers includes visitors to our web sites, users of our services and purchasers of our products. We are bound by the National Privacy Principles in the Privacy Act 1988 in relation to the handling of personal information.
We collect personal information when we provide our services to you. Generally we will tell you why we are collecting information when we collect it and how we plan to use it or these things will be obvious when we collect the information.
We usually collect personal information directly from you although sometimes we may use agents or service providers to do this for us. We may also acquire lists from other sources, both from other companies and from other public documents.
Use of Information
We usually collect personal information such as your name, address, telephone number, and in some instances, your financial details. As a general rule we do not collect sensitive information. However, if we do, it will usually be for the purposes of providing our goods or services and if the law requires us to, we will seek your consent to collect it.
We use your information to provide our services to you, to fulfil administrative functions associated with these services, for example billing, to enter into contracts with you or third parties and for marketing and client relationship purposes.
We may share your information with other companies as is necessary to provide our services to you, within Australia. We or they may also use your personally identifiable information to assist us in improving our products and services and any of us might be in touch to let you know about goods, services, or promotions which may interest you.
Use by Third Parties
The Solar Guys may disclose your information to its service providers and contractors from time to time to help us to provide and market our goods and services to you. If we do this we generally require these parties to protect your information in the same way we do.
We use third-party companies to provide analysis of visitors to our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites via cookies in order to provide advertisements about goods and services of interest to you.
The cookie information described is provided to analytics services and advertisers who provide us with value added services.
The Solar Guys strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures to keep personal information secure from misuse, loss or unauthorised use or disclosure.
Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
Access to Personal Information
You have a right to access most personal information we hold about you. To request access, please contact our privacy officer as set out at the end of this document.
Online Links to Third Party and Co-Branded Sites
The Solar Guys may establish relationships with business partners that allow visitors to our Internet sites to link directly to sites operated by these partners. Some of these sites may be “co-branded” with our logo; however, these sites may not be operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Statement will apply to any personal information we obtain in this manner.
For further information
Please contact our Privacy Officer to ask for access to your information or if you have a complaint concerning your information privacy or if you would like more information about our approach to privacy.
THE SOLAR GUYS
PO Box 3225
Darra QLD 4076